Refund policy

Return and Refund Policy

At Soriell, most pieces are made to order and prepared carefully after your order is placed. Please read our return policy before purchasing.

Returns

We accept return requests within 14 days of delivery.

To request a return, please contact us first at soriell.studio@outlook.com with your order number and reason for return. Please do not send items back without contacting us first.

Returned items must be unused, unworn, unwashed, and in their original condition and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for lost return packages.

Refunds

Once we receive and inspect the returned item, we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

Made-to-Order and Custom Items

Made-to-order or customized items may not be eligible for return unless they arrive damaged, faulty, or incorrect. If you have any concerns about your order, please contact us and we will do our best to help.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If production or processing has already started, cancellation may not be possible.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos, and we will help resolve the issue.